FAQ

 

What is YumPlate?

YumPlate is a peer-to-peer online platform that connects foodies to cooks in and around the city. YumPlate unlocks the diverse culinary capital in our city by allowing Yummers to buy freshly prepared delicious and nutritious homemade meals freshly from their neighbours.

 

Am I a Yummer?

Do you like to eat, and eat well? Are you excited by the prospect of accessing more authentic dining experiences? If so, then you are one of us – a Yummer.  Yummers include everyone, from new professionals in the downtown core to young professional couples in midtown to busy parents in the suburbs.  If you manage to get down this far, we are pretty sure you are Yummer material so sign up!

 

How do I sign up?

It’s very easy. Simply sign up on our home page using your email address or Facebook account and you instantly have access to the some of the best homemade meals in the city.

 

How do I pay?

You can pay online using any major credit cards such as Visa, MasterCard, Discover or Amex as well as PayPal. Our payment processing system is secure and simple to use.

 

How do I get my meals?

Once you place the order and make the payment, you will receive an email confirmation with the YumCook’s address or other pick up location along with the scheduled pickup time.  Simply go to the address at the correct time and your meal will be ready for pick up.

 

What about delivery?

We know Yummers prefer a guaranteed delivery option. We are still figuring out this option so stay tuned!

 

What if I want to cancel my order?

If you wish to cancel your order and receive a full refund, you may do so with at least 24 hours’ notice of the scheduled pick up time by contacting us at support@YumPlate.com. Our YumCooks spend a lot of time preparing fresh meals so refunds will not be for orders cancelled with less than 24 hours’ notice.  Please note that any cancellation of cake and cupcake orders must be done with at least 72 hours’ notice.

 

Can I change my order?

Although we cannot guarantee this, some YumCooks may be able to make small changes to the meals they offer. You may include any special requests or dietary restrictions in the “Comments” column once you add a meal to the shopping cart.  

 

What about food safety?  How do I know the meals are safe to eat?

All YumCooks who sign up with us are required to take all necessary safety measures when preparing the meals.  When YumCooks register with us, they are given Toronto Public Health’s Food Safety at Home guidelines to follow when preparing meals.  Many of our YumCooks also have Food Handler certificates. We also encourage all Yummers to ensure that they follow proper reheating procedures, as needed, before eating.

 

What if I want to cook?

We are always looking for YumCooks, and it’s great that you want to share your love for food with others.  Go to Become a YumCook to learn more.

 

Am I paying any service fees?

There is no fee to register to sign up as a Yummer or to register a Yumcook. YumPlate only charges a small transaction fee on every order, which is already included in the meal cost for your convenience. 

 

What if I really enjoyed the meal?

We are glad to hear that! Shout it from your rooftop!  You can start with writing a review, and rating the meal and cook on YumPlate.

 

I want to cater a large event through YumPlate? Is this possible, and at a discount? 

We are about more intimate dining experiences. But we are thrilled that you would consider catering your large event through YumPlate. Let’s chat